Payment Methods

Payment rules

By payment accepted cards: VISA Inc, MasterCard WorldWide, MIR.

To pay for goods with a bank card when placing an order in the online store, select the payment method: bank card.

When paying for an order with a bank card, processing payment takes place on the authorization page of the bank, where you need to enter your bank card details: 

1. card type
2. card number, 
3. term card validity (indicated on the front side of the card)
4. Cardholder name (in Latin letters, exactly as indicated on the card)
5. CVC2/CVV2 code

If your card is connected to the 3D-Secure service, you will be automatically redirected to the page of the bank that issued the card, to go through the authentication process. For information about the rules and methods of additional identification, check with the Bank that issued your bank card.

The security of processing Internet payments through the bank's payment gateway is guaranteed by the international PCI DSS security certificate. Information is transmitted using TLS encryption technology.  This information is not available to third parties.

Tips and recommendations on the necessary security measures for making payments using a bank card:

1. take care of your plastic cards just like you save cash. Don't forget them in your car, restaurant, shop, etc.
2. never give your full credit card number over the phone to any person or company
3. always have an emergency phone number for the bank that issued your card, and if you lose it, contact the bank immediately
4. enter your card details  only when making a purchase. Never specify them for any other reason.

Return of goods

The procedure for returning goods is regulated by Article 26.1 of the federal law "On Protection of Consumer Rights".

• The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
• Return of goods of good quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product;
• The consumer is not entitled to refuse the product of proper quality, having individually defined properties, if the specified product can be used exclusively by the person purchasing it;
• If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer presents the relevant demand;

Cancellation

Consumer's right to terminate the Oka agreement The provision of services is regulated by Article 32 of the federal law "On the Protection of Consumer Rights"

• The consumer has the right to terminate the contract for the provision of services at any time by paying the contractor a part of the price in proportion to the part of the service provided before receiving a notice of termination of the specified contract and reimburse the contractor for the expenses incurred by him up to that moment in order to fulfill the contract, if they are not are included in the specified part of the price of the service;
• The consumer, upon detection of deficiencies in the service provided, has the right to demand:
•     free elimination of deficiencies;
•     a corresponding reduction in the price;
•     reimbursement of expenses incurred by him to eliminate deficiencies on his own or by third parties;
• The consumer has the right to make claims related to the shortcomings of the service provided, if they are discovered during the warranty period, and in its absence within a reasonable time, within two years from the date of acceptance of the service provided;
• The contractor is responsible for remnants of the service for which the warranty period is not set, if the consumer proves that they arose before he accepted it or for reasons that arose before that moment;

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