Return of goods/services

Return of goods

The procedure for returning goods is regulated by Article 26.1 of the federal law "On Protection of Consumer Rights".

• The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
• Return of goods of good quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product;
• The consumer is not entitled to refuse the product of proper quality, having individually defined properties, if the specified product can be used exclusively by the person purchasing it;
• If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer presents the relevant demand;

Cancellation

Consumer's right to terminate the Oka agreement The provision of services is regulated by Article 32 of the federal law "On the Protection of Consumer Rights"

• The consumer has the right to terminate the contract for the provision of services at any time by paying the contractor a part of the price in proportion to the part of the service provided before receiving a notice of termination of the specified contract and reimburse the contractor for the expenses incurred by him up to that moment in order to fulfill the contract, if they are not are included in the specified part of the price of the service;
• The consumer, upon detection of deficiencies in the service provided, has the right to demand:
•     free elimination of deficiencies;
•     a corresponding reduction in the price;
•     reimbursement of expenses incurred by him to eliminate deficiencies on his own or by third parties;
• The consumer has the right to make claims related to the shortcomings of the service provided, if they are discovered during the warranty period, and in its absence within a reasonable time, within two years from the date of acceptance of the service provided;
• The contractor is responsible for remnants of the service for which the warranty period is not set, if the consumer proves that they arose before he accepted it or for reasons that arose before that moment;

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